Help Center
How can we help?
Search or browse by category to find answers about your account, verification, funding, trading and more.
Getting Started
Creating your PipByte account
What you need to register and what happens right after you sign up.
Getting Started
How PipByte works, from start to finish
The typical journey: register, verify, fund, connect, trade.
Verification
Identity verification (KYC)
Why verification is required and how to submit it.
Account
Understanding your balances
What available, reserved and total balance mean.
Funding
How funding your account works
The deposit process from submission to approval.
Funding
Sending crypto to the right network and address
Why the network you choose matters.
Withdrawals
How withdrawals work
Submitting a withdrawal and what happens next.
Trading
Submitting a trade request
How trading works on PipByte.
Trading
Understanding open positions and P/L
How to read your open and closed trades.
Trading
Trading risk, in plain terms
Trading involves real risk — here's what that means practically.
Markets
Exploring supported markets
How the Markets page and instrument detail pages work.
Markets
Using your watchlist
Following the instruments you care about.
Account Connection
Connecting your account
How Account Connection works.
Common Problems
Why can't I submit a trade yet?
The two most common reasons trading isn't available.
Common Problems
My deposit isn't showing in my balance
What to check if a deposit seems delayed.
Security
Keeping your account secure
The basics of account security on PipByte.
Security
Recognizing common crypto scams
Warning signs to watch for.